Thank you for shopping with Twigmart. This Shipping Policy outlines the details regarding shipping and delivery of orders placed on our website or mobile app. By placing an order, you agree to the terms of this Shipping Policy.

1. Shipping Methods and Delivery Time

We offer the following shipping options:

• Standard Shipping: Typically delivered within 2-7 business days from the date of dispatch.
• Express Shipping: Typically delivered within 1-3 business days from the date of dispatch.

Please note that delivery times are estimates and may vary based on factors such as product availability, shipping destination, and external factors beyond our control.

2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you confirm your purchase. We may offer free shipping promotions from time to time, which will be clearly indicated on our website or app.

3. Order Processing

Orders are processed during regular business hours, which are Monday through Saturday, excluding public holidays. Orders placed outside of business hours will be processed on the next business day.

4. Shipping Address

Please ensure that the shipping address you provide is accurate and complete. Twigmart is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible.

5. Delivery Issues

If you experience any issues with your delivery, such as missing or damaged items, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that your order is delivered correctly.

6. Shipping Restrictions

Certain products may have shipping restrictions based on their size, weight, or nature. We will inform you of any such restrictions at the time of purchase or via email. Some products may also be subject to additional shipping charges.

7. International Shipping

At this time, we only offer shipping within India. We do not provide international shipping services.

8. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking information to monitor the status of your delivery.

9. Shipping Delays

While we strive to ensure timely delivery, please note that shipping delays may occur due to factors such as weather conditions, high demand, or other unforeseen circumstances. We appreciate your understanding and patience in such cases.

10. Contact Us

If you have any questions or concerns regarding our shipping policy or your order, please contact us at:

• Email: tbmenterprise1715@gmail.com
• Phone: 9387366430
• Address: A.K. Dev Road, Fatashil Ambari, Guwahati, 781025

We are committed to providing you with a smooth shopping experience and are here to assist you with any shipping-related inquiries.

By placing an order with Twigmart, you agree to the terms outlined in this Shipping Policy. If you do not agree, please discontinue the use of our platform or contact us for further assistance.