At Twigmart, we want to ensure that you are satisfied with your purchases. Our Return Policy allows returns within 7 days from the date of delivery for specific product categories, including baby products, bicycles, tricycles, and baby clothing. Please review the following terms for returning items:

1. Eligibility for Return

The following product categories are eligible for return within 7 days from the date of delivery:

• Baby Products (e.g., feeding accessories, toys, etc.)
• Bicycles and Tricycles
• Baby Clothing and Accessories

2. Conditions for Return

To qualify for a return, the following conditions must be met:

• Item must be unused and in the same condition as when it was delivered.
• Original packaging must be intact, including all tags, labels, manuals, and accessories.
• The product must not show any signs of wear, damage, or alteration.
• Baby clothing must remain unworn and unwashed.

3. Non-Returnable Items

The following items are non-returnable due to hygiene or safety reasons:

• Used or damaged baby products
• Personal hygiene items like feeding bottles, pacifiers, and diapers
• Customized or personalized items

4. Return Process

1. Initiate a Return Request:
• Contact Twigmart's customer service within 7 days of delivery by providing your order number, product details, and reason for return.
2. Approval of Return:
• Twigmart will review your return request and notify you if it is approved. Once approved, you will receive instructions on how to return the product.
3. Return Shipping:
• For eligible returns, Twigmart will arrange for the product to be picked up from your address, or you may be asked to ship it back using a designated courier.
• In case of defective or damaged products, Twigmart may bear the return shipping cost. For all other returns, the shipping costs may be deducted from the refund.

5. Refund Policy

• Refund Method: Once the returned item is received and inspected, we will process your refund to the original method of payment.
• Processing Time: Refunds will be processed within 7-10 business days after the return has been received and inspected.
• Restocking Fees: No restocking fees will be charged for eligible returns unless the product is found to be damaged or used.

6. Exchanges

• Exchanges are allowed for products of the same type and value, subject to stock availability. If the item you want to exchange is out of stock, you may choose to receive a refund or select an alternative product.

7. Damaged or Defective Products

• If you receive a product that is defective, damaged during shipping, or not as described, please notify Twigmart within 48 hours of delivery. Twigmart will arrange for a replacement or refund.

8. Contact Information for Returns

If you have any questions or need assistance with returns, please contact our customer support team:

• Email: tbmenterprise1715@gmail.com
• Phone: 9387366430
• Address: A.K. Dev Road, Fatashil Ambari, Guwahati, 781025

By purchasing from Twigmart, you agree to abide by this Return Policy. Twigmart reserves the right to modify this policy at any time without prior notice.