At Twigmart, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you visit or make a purchase from our website or mobile app. By using Twigmart, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of personal and non-personal information from our users, including:

a. Personal Information

• Account Information: Name, email address, phone number, shipping address, billing address, and login credentials when you register or update your account.
• Transaction Data: Details about your purchases, order history, payment information, and shipping details.
• Communication Data: Information you provide when you contact our customer support team or interact with us via email, chat, or phone.

b. Non-Personal Information

• Technical Data: Information about your device, IP address, browser type, operating system, and browsing history on our website or app.
• Usage Data: Information about how you interact with our platform, including the pages you visit, search terms, and how long you spend on specific pages.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

• Account Management: To create, manage, and maintain your account on Twigmart.
• Order Processing: To process your purchases, handle shipping and delivery, and provide order confirmations.
• Customer Support: To respond to your inquiries, process returns, and handle disputes.
• Personalization: To offer personalized product recommendations, promotions, and services based on your preferences and behavior.
• Marketing: To send you promotional emails, newsletters, and notifications (you can opt-out at any time).
• Analytics: To analyze how users interact with our website and app, improve user experience, and develop new features.
• Security: To protect against fraudulent transactions, monitor for suspicious activity, and ensure compliance with legal obligations.

3. How We Share Your Information

We do not sell your personal data. However, we may share your information with third parties in the following situations:

• Service Providers: We may share your information with trusted third-party vendors, such as payment processors, shipping companies, and marketing platforms, to assist in providing services to you.
• Vendors: When you purchase products from third-party Vendors on Twigmart, we share your shipping information and order details with them to fulfill your order.
• Legal Obligations: We may disclose your information if required by Indian law, or to protect our legal rights or respond to valid legal requests, such as court orders or government inquiries.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Twigmart uses cookies and similar technologies to enhance your browsing experience, including:

• Session Cookies: To maintain your login session and remember your shopping cart items.
• Analytical Cookies: To collect data on user behavior and preferences to improve our platform.
• Advertising Cookies: To display relevant advertisements and offers based on your browsing activity.

You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the platform.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. These measures include encryption, secure payment gateways, and regular monitoring of our systems. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal obligations, resolving disputes, and enforcing our agreements. If you choose to delete your account, we will retain certain information as required by law or for legitimate business purposes.

7. Your Data Protection Rights

In accordance with Indian laws such as the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data, subject to certain conditions.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your data for marketing or other purposes.
• Consent Withdrawal: Withdraw your consent to our processing of your data at any time.

To exercise any of these rights, please contact us using the information provided in Section 9.

8. Children’s Privacy

Twigmart is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: tbmenterprise1715@gmail.com
• Phone: 9387366430
• Address: A.K. Dev Road, Fatashil Ambari, Guwahati, 781025

10. Changes to this Privacy Policy

Twigmart reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the updated policy will include the effective date. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

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By using Twigmart, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue the use of our platform.